https://helpforum.sky.com/t5/Sky-Mobile/My-Sim-is-not-working/m-p/5006621#M251548 <P>I have had my sim since 25/6/2025, and it has worked fine, both my husband went with sky mobile, and 3 days ago I have no reception on my phone, it is dead, I can't make or receive calls, my husbands phone works fine, although he has a week signal, &nbsp;have rang Sky 3 times now and I have done all the checks by switching sims etc and the phone works I get 3 bars and then it goes dead again. My call failed half way through a conversation with Sky as I have to use my husbands phone and I am getting no where. They keep telling me it's a mast problem but for how long as I don't like being without my phone in case of emergencies. I have an Apple 14 so it's not an old phone in fact my husbands is a lot older than mine. I am having difficulty getting through and completing a conversation as I keep getting cut off. Very exasperated now, I would appreciate a call back from Sky to advise me what is going on.</P><P>thankyou</P> Sat, 07 Jun 2025 13:03:57 GMT Jan252 2025-06-07T13:03:57Z https://helpforum.sky.com/t5/Sky-Mobile/My-Sim-is-not-working/m-p/5006621#M251548 <P>I have had my sim since 25/6/2025, and it has worked fine, both my husband went with sky mobile, and 3 days ago I have no reception on my phone, it is dead, I can't make or receive calls, my husbands phone works fine, although he has a week signal, &nbsp;have rang Sky 3 times now and I have done all the checks by switching sims etc and the phone works I get 3 bars and then it goes dead again. My call failed half way through a conversation with Sky as I have to use my husbands phone and I am getting no where. They keep telling me it's a mast problem but for how long as I don't like being without my phone in case of emergencies. I have an Apple 14 so it's not an old phone in fact my husbands is a lot older than mine. I am having difficulty getting through and completing a conversation as I keep getting cut off. Very exasperated now, I would appreciate a call back from Sky to advise me what is going on.</P><P>thankyou</P> Sat, 07 Jun 2025 13:03:57 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-Sim-is-not-working/m-p/5006621#M251548 Jan252 2025-06-07T13:03:57Z https://helpforum.sky.com/t5/Sky-Mobile/My-Sim-is-not-working/m-p/5006659#M251551 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4410306">@Jan252</a>&nbsp;Unfortunately you are speaking to fellow customers on here. You could try and use the online chat via the Contact Us link in the forum footer. It isn't always available however.&nbsp;</P> Sat, 07 Jun 2025 13:40:40 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-Sim-is-not-working/m-p/5006659#M251551 Anonymous 2025-06-07T13:40:40Z https://helpforum.sky.com/t5/Sky-Mobile/My-Sim-is-not-working/m-p/5006737#M251565 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4410306">@Jan252</a>&nbsp;</P> <P>To see if it is a mast problem have a look here to see what it says:</P> <P>&nbsp;</P> <P><SPAN><A href="https://www.sky.com/help/servicestatus/your-services/mobile" target="_blank">https://www.sky.com/help/servicestatus/your-services/mobile</A></SPAN></P> Sat, 07 Jun 2025 15:11:25 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-Sim-is-not-working/m-p/5006737#M251565 caesarome 2025-06-07T15:11:25Z