https://helpforum.sky.com/t5/Sky-Mobile/Repair/m-p/5006602#M251545 <P>I sent my phone back for a factory reset three weeks ago. I keep trying to get an answer when will I gety it back. Keep being passed to and fro from Sky and repairer. cannot get any replyb ffrom either</P> Sat, 07 Jun 2025 12:34:56 GMT RB46 2025-06-07T12:34:56Z https://helpforum.sky.com/t5/Sky-Mobile/Repair/m-p/5006602#M251545 <P>I sent my phone back for a factory reset three weeks ago. I keep trying to get an answer when will I gety it back. Keep being passed to and fro from Sky and repairer. cannot get any replyb ffrom either</P> Sat, 07 Jun 2025 12:34:56 GMT https://helpforum.sky.com/t5/Sky-Mobile/Repair/m-p/5006602#M251545 RB46 2025-06-07T12:34:56Z https://helpforum.sky.com/t5/Sky-Mobile/Repair/m-p/5006607#M251546 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4404868">@RB46</a>&nbsp;</P> <P>As we are customers here we can't help you with so if you can't get an&nbsp;<SPAN>answer from Sky then you might want to put it in a complaint:</SPAN></P> <P>&nbsp;</P> <P><SPAN><A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_blank">https://www.sky.com/help/articles/how-to-make-a-complaint</A></SPAN></P> <P>&nbsp;</P> <P><SPAN>Was your phone faulty because if you only sent it off for a fectory reset we could have helped you to do this via here.</SPAN></P> Sat, 07 Jun 2025 12:41:09 GMT https://helpforum.sky.com/t5/Sky-Mobile/Repair/m-p/5006607#M251546 caesarome 2025-06-07T12:41:09Z