topic Re: Lost service while abroad long term. in Sky Mobile

Lost service while abroad long term.

Chris+McM — Fri, 06 Jun 2025 17:55:28 GMT

I have 2 sky mobile sims which have both lost service (showing SOS) after being in Canada for 9 months although i still pay for my plans.

is this a terms n conditions thing? I kept them as i'll be home after a year.

caesarome — Fri, 06 Jun 2025 18:21:23 GMT

Are both sims now showing as being set to Home:

Apple:
Settings > Mobile Service > SIM Applications > Make sure this is set to Home

Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.

Chris+McM — Fri, 06 Jun 2025 22:01:13 GMT

That's worked! Thanks a million @caesarome