https://helpforum.sky.com/t5/Sky-Mobile/Poor-customer-service/m-p/5005658#M251438 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4409584">@ChrisBJnr</a>&nbsp;</P> <P>Although it might not be a quick process to get this looked into you might ant to register a complaint:</P> <P>&nbsp;</P> <P><SPAN><A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_blank">https://www.sky.com/help/articles/how-to-make-a-complaint</A></SPAN></P> Fri, 06 Jun 2025 12:06:29 GMT caesarome 2025-06-06T12:06:29Z https://helpforum.sky.com/t5/Sky-Mobile/Poor-customer-service/m-p/5005632#M251434 <P>I have just returned from SA where my phone was stolen. I ordered a new phone and replacement SIM and i cant activate them as the account is 'restricted.' I have spoken to 2 representatives as the first one didn't follow up as promised and have been on live chat today and keep getting told the account is restricted due to billing. I have 2 credit searches on my credit file due to the poor service. There is £0 due on the account and all been paid per the direct debit. From a customer journey perspective the service is absolutely terrible and the AI couldn't be further from reality and a stringent black and white scripting.</P> Fri, 06 Jun 2025 11:37:48 GMT https://helpforum.sky.com/t5/Sky-Mobile/Poor-customer-service/m-p/5005632#M251434 ChrisBJnr 2025-06-06T11:37:48Z https://helpforum.sky.com/t5/Sky-Mobile/Poor-customer-service/m-p/5005658#M251438 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4409584">@ChrisBJnr</a>&nbsp;</P> <P>Although it might not be a quick process to get this looked into you might ant to register a complaint:</P> <P>&nbsp;</P> <P><SPAN><A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_blank">https://www.sky.com/help/articles/how-to-make-a-complaint</A></SPAN></P> Fri, 06 Jun 2025 12:06:29 GMT https://helpforum.sky.com/t5/Sky-Mobile/Poor-customer-service/m-p/5005658#M251438 caesarome 2025-06-06T12:06:29Z