topic Linking sky mobile with sky ID in Sky Mobile

Linking sky mobile with sky ID

Steph142 — Fri, 06 Jun 2025 08:49:16 GMT

Hi.

I am unable to activate my new sims, as I keep getting a technical issue message when prompted to link sky mobile account with sky ID account. Can anyone help me understand what's going wrong?

Re: Linking sky mobile with sky ID

caesarome — Fri, 06 Jun 2025 09:01:50 GMT

@Steph142

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Linking sky mobile with sky ID

Mr+Flibbles+86 — Fri, 06 Jun 2025 09:49:04 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.