topic Re: Help with mobile phone pac hassle in Sky Mobile

Help with mobile phone pac hassle

Mmmm — Thu, 05 Jun 2025 20:45:13 GMT

Anyone know where I can get help with my mobile number pac because sky were supposed to have stopped my contract because it came 2 an end and I phoned them and they went through the process of stopping the payment and sending a pac number etc but came to find out they totally ignored me and now. After being very poorly in hospital (I'm 82 by the way) What should I do?

Re: Help with mobile phone pac hassle

63johnw — Thu, 05 Jun 2025 20:49:19 GMT

Hi @Mmmm just getting a pac doesn't stop the contract, you need to give that to your new network and that stops the contract. You can call sky on 150 to get a new pac or text pac 65075. Then give it to your new supplier.

Re: Help with mobile phone pac hassle

caesarome — Thu, 05 Jun 2025 20:52:09 GMT

@Mmmm

A few questions:

Did you use the pac code to transfer your number to a different network ?

Did you actually ask to cancel because if you did then you might not be able to use the pac code ?

You say they ignored you but does your bill here show a credit on it (if it does then it is this that can be refunded):

https://www.sky.com/mobile-bill