topic Re: swap in Sky Mobile

swap

v-alexandra — Thu, 05 Jun 2025 13:27:33 GMT

Not sure what's going on, i sent my old device back, and according to royal mail tracking my old device has arrived but earlier i got an email saying that they still haven't received my old device. And that it needs to be sent back or it will be cancelled after 14 days

Re: swap

63johnw — Thu, 05 Jun 2025 13:30:22 GMT

Hi @v-alexandra when did you send it back as it takes the company that deals with returns 2-3 weeks to process. If you still have your proof of postage then call sky on 150 to give them it.

Re: swap

v-alexandra — Thu, 05 Jun 2025 13:35:43 GMT

I sent it back Monday and it arrived Tuesday, just concerned and thought that Sky would mention or send an email to confirm that they have my device

Re: swap

63johnw — Thu, 05 Jun 2025 13:54:15 GMT

Hi @v-alexandra if it's only been there since Tuesday then I don't think you have anything to worry about.