topic Re: DPD not delivering in Sky Mobile

DPD not delivering

Rhyanna — Sat, 31 May 2025 22:36:19 GMT

Is anyone else having trouble with getting the delivery from DPD I've tried 5+ times getting a delivery from them and they won't deliver. Can sky send Apple Watches through another company? Or is their other mobile services that don't use DPD?

Re: DPD not delivering

GD1 — Sat, 31 May 2025 23:31:06 GMT

@Rhyanna Have they said why the won't deliver?

There has to be more to this than you've posted.

Re: DPD not delivering

Daniel0210 — Sun, 01 Jun 2025 04:09:18 GMT

@Rhyanna wrote:

Is anyone else having trouble with getting the delivery from DPD I've tried 5+ times getting a delivery from them and they won't deliver. Can sky send Apple Watches through another company? Or is their other mobile services that don't use DPD?

@Rhyanna

You said won't deliver rather than can't deliver. There's a big difference. Is there any reason why they won't deliver to your address?

Re: DPD not delivering

Rhyanna — Sun, 01 Jun 2025 06:26:17 GMT

Nope I have tried ringing them and they won't give me a reason

Re: DPD not delivering

lettice — Sun, 01 Jun 2025 06:41:48 GMT

So assuming they actually have not attempted a delivery and left a card.

DPD would send a delivery email or text the night before the expected delivery, have you received one and what did that actually say about the delivery?

In your MySky order tracking, is it showing anything on the mobile delivery status.

Assume you are normally able to get deliveries to your property from other delivery companies?

Just to clarify, DPD do not deliver to any kind of PO Boxes, rather than a normal property address.

Re: DPD not delivering

Rhyanna — Sun, 01 Jun 2025 07:16:38 GMT

all packages go to the depot the sky ones went to Morley depot on Friday morning I then received an email saying it will be delivered after 12 on Friday. I went on to see if I had a time slot for the delivery and it said 'your parcel is on its way back to sky' so I called sky and asked why and they said I'd have to call DPD as sky did not have any idea. So I called DPD because this happends with all parcels from sky and they said they can have a look in to it.

Re: DPD not delivering

Daniel0210 — Sun, 01 Jun 2025 07:18:28 GMT

@Rhyanna

Sounds like you'll have to allow DPD time to investigate.

Re: DPD not delivering

Rhyanna — Sun, 01 Jun 2025 07:20:41 GMT

I just would like to know if sky can send parcels through another company

Re: DPD not delivering

caesarome — Sun, 01 Jun 2025 08:36:55 GMT

@Rhyanna

Have you had an emails from Sky about your order and what does it actually say on your Sky account ?

Re: DPD not delivering

JPLM77 — Thu, 05 Jun 2025 08:32:32 GMT

I’m having the exact same issue. My MacBook is basically being held hostage — I watched the driver move away from my location twice, and then the tracker suddenly claimed I wasn’t home (which I very much was).

I even paid the extra £9.99 for their so-called VIP delivery, scheduled between 9am and 12pm today — and guess what? The tracker hasn’t even updated.

Apparently, the Beyoncé experience isn’t guaranteed, even with the VIP fee. £9.99 well spent, right?

Re: DPD not delivering

Rhyanna — Thu, 05 Jun 2025 13:05:56 GMT

Oh good well not good that your not getting your package but at least it's not just me. Sky would be best having another company that could deliver as well just in case

Re: DPD not delivering

JPLM77 — Thu, 05 Jun 2025 13:11:55 GMT

Totally agree , it's actually been happening continuously with dpd