topic Re: Sky app not working - Mobile in Sky Mobile

Sky app not working - Mobile

Donna183 — Wed, 04 Jun 2025 17:03:13 GMT

Trying to pay off my mobile phone finance and it's constantly saying 'Unfortunately,

It's not available right now' it's done this for months now.

What can I do to repair this?? I don't want to spend endless minutes/hours on the phone in a queue. It says you can do it on the app so it should work..

Doesnt even allow me to upgrade my phone so they won't get any more custom from me.

Anyone else had the same issue?

Re: Sky app not working - Mobile

PandJ2020 — Wed, 04 Jun 2025 17:06:23 GMT

@Donna183 wrote:
What can I do to repair this??

Nothing. You'll have to call on 150.

Re: Sky app not working - Mobile

63johnw — Wed, 04 Jun 2025 17:07:15 GMT

Hi @Donna183 some customers do seem to have this sort of problem. If you can't do it online then your only option is to call on 150 so sky can help and investigate why you can't do it online yourself.

Re: Sky app not working - Mobile

Donna183 — Wed, 04 Jun 2025 17:08:11 GMT

Thank you

Will they fix it or is it just to complete the transaction over the phone?

Seems pointless having the app if you have to call them to sort

Re: Sky app not working - Mobile

PandJ2020 — Wed, 04 Jun 2025 17:21:01 GMT

@Donna183 wrote:
Will they fix it or is it just to complete the transaction over the phone?

The latter I guess.

Re: Sky app not working - Mobile

63johnw — Wed, 04 Jun 2025 17:45:35 GMT

Hopefully do both @Donna183 but you will only find out by calling them.