topic Removing Devices No Longer Owned in Sky Mobile

Removing Devices No Longer Owned

Anonymous — Wed, 04 Jun 2025 12:42:13 GMT

Is there any way to remove old devices from your account because you've finished paying for them and you no longer physically have them?

If not, then maybe it's something Sky could consider adding as a feature in the future. You can remove other devices like Glass, so why not phones?

Re: Removing Devices No Longer Owned

PandJ2020 — Wed, 04 Jun 2025 12:43:56 GMT

@Anonymous wrote:
Is there any way to remove old devices from your account because you've finished paying for them and you no longer physically have them?

No, they are only removed if returned to Sky...

Re: Removing Devices No Longer Owned

caesarome — Wed, 04 Jun 2025 12:43:59 GMT

I believe only devices returned are removed and even that doesn't happen straight away. I have no idea why it is like this but devices paid off or returned shouldn't count as an active device so shouldn't cause your any issues going forward.

Re: Removing Devices No Longer Owned

Daniel0210 — Wed, 04 Jun 2025 12:47:21 GMT

@Anonymous

If it prevents you from ordering another device call Sky and the agent can place the order for you.

Re: Removing Devices No Longer Owned

PandJ2020 — Wed, 04 Jun 2025 12:53:48 GMT

Although it is a bit bizarre as I still have a phone case on my account long gone to landfill... 😐

Re: Removing Devices No Longer Owned

Anonymous — Wed, 04 Jun 2025 13:00:56 GMT

@Daniel0210 I'm not looking to order a new device. I was just adding some data to my daughter's phone and noticed I had phones listed under my devices that I haven't owned in years! I like things to be neat so was just wondering if I could tidy that section up myself.

Re: Removing Devices No Longer Owned

Daniel0210 — Wed, 04 Jun 2025 13:03:08 GMT

@Anonymous

Preventing the ordering of a new phone is the normal reason for the question being asked on here. If that doesn't affect you then that's fine.

Re: Removing Devices No Longer Owned

sarah153004 — Wed, 09 Jul 2025 10:57:33 GMT

This is the exact thing I wanted to know I have an old phone on there I no longer have and paid in full for it's so annoying seeing it on there!

Re: Removing Devices No Longer Owned

Anonymous — Wed, 09 Jul 2025 11:03:43 GMT

@sarah153004 It is a bit silly that Sky can't remove them though. I did actually ring Sky to ask if they could do it and was told their system didn't allow it. I have six devices listed that have long since been paid off and recycled elsewhere that will always be there it seems.