topic Re: Piggyback missing on app in Sky Mobile

Piggyback missing on app

Help25 — Wed, 22 Jan 2025 20:22:15 GMT

I can no longer access my piggy bank on the app, it's disappeared completely so I can no longer access my piggy bank and load more data to my phones linked to my account. Please help.

Re: Piggyback missing on app

caesarome — Wed, 22 Jan 2025 20:26:16 GMT

@Help25

Can you access it here:

https://www.sky.com/myaccount/mobile/piggybank

Re: Piggyback missing on app

Adw2 — Sun, 01 Jun 2025 09:04:05 GMT

Why can't I access my piggy bank?

Re: Piggyback missing on app

caesarome — Sun, 01 Jun 2025 09:16:15 GMT

@Adw2

Same question as above, also what is happening when you try to acecss it via the app as you haven't said ?

Re: Piggyback missing on app

Adw2 — Wed, 04 Jun 2025 09:21:58 GMT

I try the link

https://www.sky.com/myaccount/mobile/piggybank

and all I can get access to are adverts for phones etc

Re: Piggyback missing on app

caesarome — Wed, 04 Jun 2025 12:13:35 GMT

@Adw2

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Piggyback missing on app

Mr+Flibbles+86 — Wed, 04 Jun 2025 12:25:25 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Piggyback missing on app

Adw2 — Fri, 06 Jun 2025 11:46:18 GMT

No, no information given.

Re: Piggyback missing on app

Daniel0210 — Fri, 06 Jun 2025 11:55:11 GMT

@Adw2

Have you engaged in the chat invite that was sent by staff nearly 48 hours ago? If you haven't it will expire shortly.