topic Re: Return a mobile phone in Sky Mobile

Return a mobile phone

Mar29 — Tue, 03 Jun 2025 06:37:41 GMT

I don't have a return form to return my mobile phone . Can I receive another?

Re: Return a mobile phone

Daniel0210 — Tue, 03 Jun 2025 06:54:04 GMT

@Mar29

Is this part of a swap, or an unwanted new device?

Re: Return a mobile phone

teresa128 — Wed, 04 Jun 2025 08:51:10 GMT

Can I have the return form to return my phone thanks

Re: Return a mobile phone

caesarome — Wed, 04 Jun 2025 08:53:07 GMT

@teresa128

Is this due to you cancelling or as part of a swap or upgrade ?

Re: Return a mobile phone

teresa128 — Wed, 04 Jun 2025 08:59:15 GMT

Swap my phone , upgraded my phone , so need to return my old phone , but need a return envelope thanks

Re: Return a mobile phone

teresa128 — Wed, 04 Jun 2025 09:00:11 GMT

Please send me a return label so I can post the phone back

Re: Return a mobile phone

caesarome — Wed, 04 Jun 2025 09:03:40 GMT

@teresa128

For a swap you can use the packaging the new device came in as there is a small return label on the Maude of it.

If you no longer have this then as we are customers here who help each other you will have to call Sky on 150 to request this from them. When calling say nothing when asked any questions by the bot and remain on the line.