topic Re: Unable to send or receive calls in Sky Mobile

Unable to send or receive calls

Don30 — Mon, 02 Jun 2025 14:51:03 GMT

I have been without being able to send , receive calls and text for over 4 weeks. I was promised a replacement sim 10 days ago and have not received it. You are taking my money via direct debit but you are not providing any service. This is totally unacceptable 😤.

Re: Unable to send or receive calls

caesarome — Mon, 02 Jun 2025 15:02:50 GMT

@Don30

You are talking to orher customers here and not Sky support so if this sim hasn't turned up then you will have to contact them again about it.

Re: Unable to send or receive calls

Jax561 — Mon, 01 Sep 2025 16:31:10 GMT

I've been unable to do any calls or texts but l got a new sim & that doesn't help either l think it's the phone that is causing the issue I'm waiting on a return package to return it but not received this yet I'm exasperated being without a phone to call or receive any calls or texts any suggestions

Re: Unable to send or receive calls

DEREKURQUHART — Thu, 26 Feb 2026 15:30:33 GMT

I got a new sim card this morning and im keeping the same number i put in the PAC65075 and im still not able to call or receive any calls not even able to calling you ie Sky mobile

Re: Unable to send or receive calls

caesarome — Thu, 26 Feb 2026 16:02:43 GMT

@DEREKURQUHART

Was your previous number on a different network as it is not possible to move a number between two sims on the same network.