topic Re: Charged twice in Sky Mobile

Charged twice

ShdhbdkfkAsh — Sun, 01 Jun 2025 20:15:08 GMT

I have been charged twice for my mobile

63johnw — Sun, 01 Jun 2025 20:21:40 GMT

Hi @ShdhbdkfkAsh is this your first sky mobile bill ? Are the charges for the same period ?

ShdhbdkfkAsh — Sun, 01 Jun 2025 20:22:45 GMT

No I've had it months and my next predicted bill is normal

63johnw — Sun, 01 Jun 2025 20:24:07 GMT

Are the dates on the bill for the 2 charges the same @ShdhbdkfkAsh ?

ShdhbdkfkAsh — Sun, 01 Jun 2025 20:24:17 GMT

It has a completely different reference number also as well as my phone. Only says I have the phone I have so I don't understand it.

ShdhbdkfkAsh — Sun, 01 Jun 2025 20:24:57 GMT

Yes it's a monthly direct debit supposed to be

63johnw — Sun, 01 Jun 2025 20:27:52 GMT

I think you will need to call sky on 150 tomorrow @ShdhbdkfkAsh to get help with this.

ShdhbdkfkAsh — Sun, 01 Jun 2025 20:28:40 GMT

Okay, thank you