topic Re: Tracking isn’t working in Sky Mobile

Tracking isn’t working

Jadeb01 — Fri, 30 May 2025 12:54:49 GMT

I'm trying to tack my phone delivery but it's not working saying error

Re: Tracking isn’t working

caesarome — Fri, 30 May 2025 12:58:52 GMT

@Jadeb01

Do you mean this link:

https://www.sky.com/ordertracking

When did you place the order and what is the error message ?

When it is due for delivery you will get a text/email with a one hour delivery slot.

Re: Tracking isn’t working

Jadeb01 — Fri, 30 May 2025 13:00:31 GMT

I tried that link and it's saying error code.

it's due today but I haven't received a time slot

Re: Tracking isn’t working

63johnw — Fri, 30 May 2025 13:11:33 GMT

Hi @Jadeb01 if you haven't received a time slot from DPD then it's unlikely the phone will be arriving today. Slots are allocated before 10:00 to 11:00 am.

Re: Tracking isn’t working

caesarome — Fri, 30 May 2025 15:08:47 GMT

@Jadeb01 wrote:

I tried that link and it's saying error code.

And what does the error actually say ?