topic Deactivated sim in Sky Mobile

Deactivated sim

Melc45 — Wed, 28 May 2025 15:06:49 GMT

Hi all, A few weeks a go my sim.card decided to deactivate and I'm.no longer connected to any kind of network, I ordered a replacement sim but somehow it seems to be blank amd I'm.getti g an error message, I've had my device at a shop nothing wrong there, cleared my browser, waiting on yet another sim but it's been a week! I'm.getting really frustrated with sky as there doesn't seem to be a way to speak to an agent via live chat...the chat bot is rubbish! Is there any way to access live chat amd peak to an agent! Thank you

Re: Deactivated sim

caesarome — Wed, 28 May 2025 15:16:31 GMT

@Melc45

What is the error message you are seeing with the replacement sim in your phone ?

Re: Deactivated sim

Melc45 — Wed, 28 May 2025 15:18:38 GMT

It says

Sorry there's been a problem we can't activate your replacement sim at the moment please try again later

Re: Deactivated sim

caesarome — Wed, 28 May 2025 15:22:35 GMT

So the issue is that you are unable to activate it so all you can do is to find a way to contact Sky for help with this, if you don't have another phone then there are links to their siocial media sites at the bottom of the page.

Re: Deactivated sim

Cargo-2020 — Mon, 08 Dec 2025 10:59:10 GMT

Have just had the same problem, SIM became "unprovisioned" so would not work at all, no end of re-setting fixed it, so have ordered a replacement sim from Sky, hopefully that fixes it. Never had a sim stop working before, most bizarre.