Refund

GrahamMeredith — Tue, 27 May 2025 17:15:22 GMT

I ordered a iPhone on Saturday and the order was cancelled on your side. Payment of €85 was taken and has not been refunded

Re: Refund

Daniel0210 — Tue, 27 May 2025 17:18:03 GMT

@GrahamMeredith
The Sky Community is a customer led discussion forum where Sky customers are available to help other customers. You are NOT contacting Sky Customer Services by posting here.

It’s possible you may have failed the required (enhanced) credit check(s). Also, any emails which confirm or cancel the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to call Sky to chase it up.

topic Refund in Sky Mobile

Refund

Re: Refund