https://helpforum.sky.com/t5/Sky-Mobile/Billing/m-p/4994891#M250307 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4150929">@Klapping</a>&nbsp;You are not contacting Sky by posting here, the forum is a customer to customer support platform.</P><P>Have you informed Sky that the phone is faulty? if yes what have they said?, if not then you need to do so to arrange a repair, and you will still be expected to pay for it either way as your credit agreement doesn't stop while repairs are attempted.&nbsp;</P> Sun, 25 May 2025 16:47:18 GMT daveNOS 2025-05-25T16:47:18Z https://helpforum.sky.com/t5/Sky-Mobile/Billing/m-p/4994877#M250306 <UL><LI>Amazingly you have told me when my payment is due . However I still do not have a working phone as I could not get access to sim port . My sim is to be activated on the 28th . Talk to me when resolved.&nbsp;</LI></UL> Sun, 25 May 2025 16:24:14 GMT https://helpforum.sky.com/t5/Sky-Mobile/Billing/m-p/4994877#M250306 Klapping 2025-05-25T16:24:14Z https://helpforum.sky.com/t5/Sky-Mobile/Billing/m-p/4994891#M250307 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4150929">@Klapping</a>&nbsp;You are not contacting Sky by posting here, the forum is a customer to customer support platform.</P><P>Have you informed Sky that the phone is faulty? if yes what have they said?, if not then you need to do so to arrange a repair, and you will still be expected to pay for it either way as your credit agreement doesn't stop while repairs are attempted.&nbsp;</P> Sun, 25 May 2025 16:47:18 GMT https://helpforum.sky.com/t5/Sky-Mobile/Billing/m-p/4994891#M250307 daveNOS 2025-05-25T16:47:18Z