topic Re: iPhone Setup/connection issue in Sky Mobile

iPhone Setup/connection issue

agie1 — Sat, 24 May 2025 16:36:04 GMT

I received a new iPhone 2day, went through set up process cannot now activate an eSIM, nor can I call sky because my old phone is not functioning/disconnected I assume. I have been trying to sort this for 5 hours now!!!

I have tried uninstalling the eSIM and starting again but I cannot receive the codes they send to activate.

I really need SKY to step up here and contact me via email, I tried their online assistant which was the most infuriating experience ever.

anyone know a way to contact SKY without a phone?.?.

Re: iPhone Setup/connection issue

TimmyBGood — Sat, 24 May 2025 20:21:22 GMT

@agie1 wrote:

I really need SKY to step up here and contact me via email

Unfortunately that's not going to happen.

I'll escalate your post to try and trigger an online response, but a Bank Holiday weekend isn't ideal timing.

Re: iPhone Setup/connection issue

agie1 — Sat, 24 May 2025 20:54:44 GMT

Appreciate the help thank you.

Re: iPhone Setup/connection issue

Greenfingers001 — Sun, 25 May 2025 07:39:49 GMT

Thanks for escalating this. We’ve sent agie1 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.