topic Re: Return in Sky Mobile https://helpforum.sky.com/t5/Sky-Mobile/Return/m-p/4993952#M250226 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2845609">@Parisarris</a>&nbsp;<BR />Yes. As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR /><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Sat, 24 May 2025 15:45:13 GMT Daniel0210 2025-05-24T15:45:13Z Return https://helpforum.sky.com/t5/Sky-Mobile/Return/m-p/4993951#M250225 <P>I just received my new iPhone and and want to change to a different model&nbsp;</P><P>can I do this once it's opened&nbsp;</P> Sat, 24 May 2025 15:44:24 GMT https://helpforum.sky.com/t5/Sky-Mobile/Return/m-p/4993951#M250225 Parisarris 2025-05-24T15:44:24Z Re: Return https://helpforum.sky.com/t5/Sky-Mobile/Return/m-p/4993952#M250226 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2845609">@Parisarris</a>&nbsp;<BR />Yes. As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR /><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Sat, 24 May 2025 15:45:13 GMT https://helpforum.sky.com/t5/Sky-Mobile/Return/m-p/4993952#M250226 Daniel0210 2025-05-24T15:45:13Z