topic Re: Transfer from EE to Sky in Sky Mobile

Transfer from EE to Sky

WintourExcelsis — Thu, 22 May 2025 09:01:40 GMT

I switched over from EE to Sky, I have requested PAC code and activated my SIM but I now have no phone reception on my old or my new phone. I can't call Sky as I have no means of making calls, Wifi calling doesn't appear to work and the online chat function is hopeless. Anyone know a way I can get in touch with someone at Sky to help or what to do?

Re: Transfer from EE to Sky

caesarome — Thu, 22 May 2025 09:08:36 GMT

@WintourExcelsis

It might be that your number is in the process of being transferred over as either your EE sim or your Sky one should work but the fact that neither are suggests that perhaps this is what is happening. It might be worth leaving it for a while and if you still have no working Sky imn then as you have internet access then use social media like Whats App or Facebook messenger to get in touch with Sky.

Re: Transfer from EE to Sky

WintourExcelsis — Thu, 22 May 2025 09:16:19 GMT

I have no phone signal on either my old EE phone or my new Sky phone and I don't have a landline so I can't call and I can't get them to send the activation text as it isn't raching either phone. Do you know how I can contact them through whatsapp messenger? Do you know the number?

Thank you so much! Most useful person I've spoken to today!

Re: Transfer from EE to Sky

caesarome — Thu, 22 May 2025 09:22:22 GMT

I'm afraid I don't know the number but this is the Facebook link:

https://facebook.com/SkyHelpUK

Re: Transfer from EE to Sky

twilight+princess — Fri, 23 May 2025 18:22:47 GMT

Have you had confirmation that the transfer is complete?
have you inserted the Sky SIM correctly & does the temp number show under the phone's settings?
Try resetting the network settings.