topic My mobile phone won't restart in Sky Mobile

Not registered on network

Tillymint4 — Thu, 22 May 2025 00:56:42 GMT

When I try to make a phone call a message pops up saying 'not registered on network' I cannot receive calls either and whilst I was out earlier I had no Internet either. I'm disabled and need my mobile phone, can anyone help or advise please, thank you

My mobile phone won't restart

Tillymint4 — Thu, 22 May 2025 01:10:20 GMT

My phone did an update and now when I press the button on the side of my phone to either 'turn it off, restart etc' those options don't come up, instead I get the 'gemini' pop up instead, it's only happened since the update, plus im having other issues too 😭 not happy, im disabled too

Re: Not registered on network

63johnw — Thu, 22 May 2025 06:06:20 GMT

Hi @Tillymint4 any issues showing ?

https://www.sky.com/help/articles/service-status-sky-mobile

Re: Not registered on network

Tillymint4 — Thu, 22 May 2025 10:08:10 GMT

Hi, thank you for getting back to me. My phone still won't allow me to turn it off and back on, nightmare, my phone has been like it since it did an update, appreciate any help you can offer

Re: Not registered on network

63johnw — Thu, 22 May 2025 13:45:09 GMT

What phone are you using @Tillymint4 ?