topic Problems getting data. in Sky Mobile

Problems getting data.

Nix1970 — Wed, 21 May 2025 21:06:31 GMT

Hi. My data isn't working. I have unlimited. My texts and calls are fine. I tried doing the reconfigure thing, restarting etc and nothing. Sign on left of phone says I might be out of data! I click on the link, it then says I have restrictions due to needing to make a payment. No payments needed. No outstanding bill. I check on the sky app for mobile data, and it says I am on a null data thing. I check status and it tells me everything is working fine. Yowsers!

Re: Problems getting data.

caesarome — Wed, 21 May 2025 21:19:14 GMT

@Nix1970

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Problems getting data.

Nix1970 — Wed, 21 May 2025 21:26:02 GMT

Thankyou

Re: Problems getting data.

Tom-W19 — Thu, 22 May 2025 08:48:49 GMT

Thanks for escalating. We've sent an invite to @Nix1970.