topic Re: lost phone in Sky Mobile

lost phone

jade151 — Wed, 21 May 2025 12:48:00 GMT

why cant i contact sky re my lost phone online. it keeps coming back to a number to call. i have no phone and live alone

i am so stressed right now. ive not have my phone in 5 days now. i cant even block my cards as the keep sending codes to my phone which i dont have. my phone is in spain and i am in scotland. my watch keeps telling me im getting charged data roaming for i phone i dont have. why cant i speak with a human online. there are no pay phones anymore

Re: lost phone

Daniel0210 — Wed, 21 May 2025 12:50:12 GMT

@jade151

So did you lose it in Spain, or did you lose it in the UK but tracking suggests it's in Spain?

Re: lost phone

caesarome — Wed, 21 May 2025 12:52:50 GMT

@jade151

Havr you tried contacting Sky via social

media as there are links at the bottom of this page, they can also be contacted by WhatsApp and Facebook Messenger.

Re: lost phone

jade151 — Wed, 21 May 2025 13:13:26 GMT

i lost it at the airport alicante on friday night. I could see it and thought i would get it back on way home but i didnt. i am home now and want sky to sent out a new phone and block my old phone.

Re: lost phone

jade151 — Wed, 21 May 2025 13:15:50 GMT

i cant go on whatsapp or snapchat without my phone. they keep sending my phone codes. i dont have facebook or anyother socials. whern i lost my phone before i was able to call people through my laptop on snapchat but its not letting me login weith my phone for some strange reason

Re: lost phone

Daniel0210 — Wed, 21 May 2025 13:47:09 GMT

@jade151 wrote:

i lost it at the airport alicante on friday night. I could see it and thought i would get it back on way home but i didnt.

@jade151

Not understanding that statement. It seems there's more to this than just a simple loss.

@jade151 wrote:

and want sky to sent out a new phone and block my old phone.

Not that simple. Sky won't just send you a replacement phone. You'll still be liable for any outstanding payments for the one you lost.

Re: lost phone

PandJ2020 — Wed, 21 May 2025 13:38:09 GMT

@jade151 wrote:
want sky to sent out a new phone and block my old phone.

You'll have to find a way to call or access social media.

They won't just send you a 'new phone'. You have to buy a new one (and continue paying for the old one). Of course, if you have insurance you can claim on that.

Re: lost phone

jade151 — Sat, 24 May 2025 14:44:26 GMT

Sky did sent me a phone through DPD and arrived within 12 hours of calling them once I was able to get hold of someone's phone. I still don't have a sim as that's sent through Royal Mail.
I was due an upgrade so no issues.

My problem was how to contact sky without access to a phone.
I feel it should be easier to contact sky through webchats when you don't have a phone but lesson learned. I will keep a cheap backup phone from now on.

Re: lost phone

PandJ2020 — Sat, 24 May 2025 15:46:10 GMT

@jade151 wrote:
Sky did sent me a phone through DPD and arrived within 12 hours of calling them once I was able to get hold of someone's phone. I still don't have a sim as that's sent through Royal Mail.
I was due an upgrade so no issues.

Sure... You can order a new phone at any time. Just remember you'll have to pay for both phones until the balance is cleared on the lost phone.