topic Re: TALKING TO A HUMAN in Sky Mobile

TALKING TO A HUMAN

Cjh2 — Tue, 20 May 2025 20:52:03 GMT

I need help. I spoke with someone on the 12th May about returning a broken phone. They said they would send a pre-paid package out and they still haven't. The phone is broken and I need a new phone now. This is actually ridiculous.

Re: TALKING TO A HUMAN

caesarome — Tue, 20 May 2025 20:53:46 GMT

@Cjh2

As this is a customer helps customer forum then all you can do is to call them again about this.

Re: TALKING TO A HUMAN

PandJ2020 — Tue, 20 May 2025 20:56:02 GMT

@Cjh2 wrote:
The phone is broken and I need a new phone now.

How old is it and what's broken? Returns can take many weeks to process.