topic Re: Bill not what expected after phone upgrade in Sky Mobile

Bill not what expected after phone upgrade

Stuart146 — Tue, 20 May 2025 15:56:35 GMT

Hi have recently upgraded from iPhone 14 to iPhone 16 plus. Have received my May bill and still being charged for old iPhone 14 when I have had confirmation that my returned iPhone 14 has settled the outstanding value of the iPhone 14? Please can you adjust bill so only paying for iPhone 16 plus? Thanks

Re: Bill not what expected after phone upgrade

Daniel0210 — Tue, 20 May 2025 16:39:23 GMT

@Stuart146
The Sky Community is a customer led discussion forum where Sky customers are available to help other customers. You are NOT contacting Sky Customer Services by posting here.

Do future bills reflect the amount you woukd be expecting?

Re: Bill not what expected after phone upgrade

caesarome — Tue, 20 May 2025 16:39:45 GMT

@Stuart146

Bling in your iPhone 14 will continue until it has been inspected by the company that handles the returns for Sky. You will not lose out as any overpayment will be credited back in a future bill.