topic Re: Cannot make or receive calls. in Sky Mobile

Cannot make or receive calls.

Tina141 — Tue, 20 May 2025 13:35:53 GMT

I cannot send texts either. I've been having this issue for 5 days. Contacted Sky, no help, said it was due to too many people using the network at the same time!

Re: Cannot make or receive calls.

Jrabbitx — Tue, 20 May 2025 14:42:31 GMT

I am also having same issue. Cannot ring out or receive calls- so no other way of contacting sky. I have a baby so really need service on my phone!

Re: Cannot make or receive calls.

Daniel0210 — Tue, 20 May 2025 14:44:38 GMT

Any relevant information showing on this link?

https://www.sky.com/help/articles/service-status-sky-mobile

Re: Cannot make or receive calls.

Jrabbitx — Tue, 20 May 2025 14:45:25 GMT

Thank you Daniel, my only option after following all of the advice is to call sky but I don't have another phone to do that on.

Re: Cannot make or receive calls.

Daniel0210 — Tue, 20 May 2025 14:53:47 GMT

@Jrabbitx

You could try contact via their social media pages, the links to which are at the bottom of the forum pages.

Re: Cannot make or receive calls.

Hayden65 — Tue, 20 May 2025 17:15:24 GMT

Yes I'm the same

Re: Cannot make or receive calls.

Jrabbitx — Wed, 21 May 2025 19:27:00 GMT

Any further forward? I'm still having a nightmare!

Re: Cannot make or receive calls.

Hayden65 — Wed, 21 May 2025 19:43:56 GMT

No I'm the same my phone is absolutely useless out of the house

Re: Cannot make or receive calls.

Jrabbitx — Wed, 21 May 2025 19:45:49 GMT

They asked me to do a hard rest on my iPhone, I did but now locked out completely as couldn't complete their verification due to having no service. Day 2 of having no service and now no device either!

Re: Cannot make or receive calls.

twilight+princess — Fri, 23 May 2025 18:25:46 GMT

Have you tried a network reset?

Android: Settings app, go to "System," select "Reset options," and then choose "Reset network settings." This will remove saved Wi-Fi networks, Bluetooth connections, and cellular settings, reverting them to their default state.

For iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will remove all saved Wi-Fi networks and passwords, as well as cellular settings, but won't delete your personal data.