topic Re: Hard Credit Search in Sky Mobile

Hard Credit Search

Kevinisin — Mon, 19 May 2025 12:12:31 GMT

I was considering getting a new phone from you, but after research, it wasn't very good value. You've done a hard credit search on me, which has affected my credit score. I didn't get a phone or airtime contract from you. Can you please correct this ASAP

Re: Hard Credit Search

caesarome — Mon, 19 May 2025 12:19:33 GMT

@Kevinisin

You are only talking to other customers on here and not Sky suppprt.

If you placed an order for a device then this will be the reason for the credit check. If yoh are saying you did not place an order then you will have to take this up with Sky by calling them.

Re: Hard Credit Search

GD1 — Mon, 19 May 2025 12:21:00 GMT

@Kevinisin You're not contacting Sky customer service via the community, no one here knows who you are you your accout details.

For a hard search to be done you must have placed an order or went through the order process

As sucgh Sky won;t be able to remove their search.

Re: Hard Credit Search

Kevinisin — Mon, 19 May 2025 12:21:51 GMT

Thanks, all noted. I didn't place an order, how can I contact them?

Cheers for the help.

Re: Hard Credit Search

caesarome — Mon, 19 May 2025 12:22:49 GMT

Did you place one and then cancel it ?

Re: Hard Credit Search

PandJ2020 — Mon, 19 May 2025 12:23:23 GMT

If your actions resulted in Sky (legitimately) performing a hard search then I don't believe you can remove it.

Re: Hard Credit Search

Kevinisin — Mon, 19 May 2025 12:23:46 GMT

Thanks for the reply, I didn't place an order. I'm pleased that no one knows my account details, I don't have an account, so all good.

Re: Hard Credit Search

Kevinisin — Mon, 19 May 2025 12:24:58 GMT

No, just did a bit of research into how much it would cost.

Re: Hard Credit Search

caesarome — Mon, 19 May 2025 12:27:25 GMT

Did you press the buy or purchase button so just how far did you go in doing this ?

Re: Hard Credit Search

Kevinisin — Mon, 19 May 2025 12:30:53 GMT

No, I did not hit the 'buy' button. Just looked at how much it would cost. After seeing that the network piggybacks onto 02 network (which I'm trying to move away from) I decided against it. I have not placed an order, so I don't see why they should have done a search. My score was 999, and now it's gone down for no reason.

Re: Hard Credit Search

caesarome — Mon, 19 May 2025 12:32:34 GMT

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: Hard Credit Search

Kevinisin — Mon, 19 May 2025 12:34:40 GMT

Thanks bud. Obviously, I don't have a Sky account, so will try that link. Thanks again matey.