topic Convert to eSim - 2FA error "sending failed" in Sky Mobile

Convert to eSim - 2FA error "sending failed"

Duck+off287 — Mon, 19 May 2025 10:12:46 GMT

I need to convert my existing Sim card to an eSim to then transfer to a new device.

When navigating through the process under Sim options, I get to the Quick security check screen which correctly displays my Sky mobile number but when I click "Send security code" I get a red banner alert "Sending failed" and so cannot progress any further.

Same result on a desktop and mobile.

Re: Convert to eSim - 2FA error "sending failed"

63johnw — Mon, 19 May 2025 14:01:11 GMT

Hi @Duck+off287 to try and get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Re: Convert to eSim - 2FA error "sending failed"

Addie15 — Mon, 19 May 2025 14:24:55 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Duck+off287.