topic Re: Internet rarely working in Sky Mobile

Internet rarely working

Mark202522 — Mon, 19 May 2025 07:44:15 GMT

Internet keeps dropping. I have to disable SIM and re enable or restart phone. Any suggestions?

Re: Internet rarely working

63johnw — Mon, 19 May 2025 07:49:33 GMT

Hi @Mark202522 any issues showing?

https://www.sky.com/help/articles/service-status-sky-mobile

Re: Internet rarely working

Mark202522 — Mon, 19 May 2025 08:52:36 GMT

Says everything is fine

Re: Internet rarely working

caesarome — Mon, 19 May 2025 09:04:14 GMT

@Mark202522

Have you tried resending the internet settings ?

This should be what you need to do:

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive┬áthem and reboot your phone.

Re: Internet rarely working

Sophie041 — Tue, 15 Jul 2025 17:25:32 GMT

need my phone to work internet so slow