https://helpforum.sky.com/t5/Sky-Mobile/Disputed-delivery/m-p/4988288#M249758 <P>1 week ago dpd delivered my phone to the wrong address, his proof of delivery photo shows the wrong colour door on a mat we don't own and his map even shows the wrong street. I've yet to receive any communication from sky about is happening only thing I know is that I still have to pay for a phone I don't have.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20250513_091507_Gmail.jpg" style="width: 1080px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/110256i3632F1931F551D8F/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20250513_091507_Gmail.jpg" alt="Screenshot_20250513_091507_Gmail.jpg" /></span></P><P> </P> Sun, 18 May 2025 17:14:57 GMT Malky5 2025-05-18T17:14:57Z https://helpforum.sky.com/t5/Sky-Mobile/Disputed-delivery/m-p/4988288#M249758 <P>1 week ago dpd delivered my phone to the wrong address, his proof of delivery photo shows the wrong colour door on a mat we don't own and his map even shows the wrong street. I've yet to receive any communication from sky about is happening only thing I know is that I still have to pay for a phone I don't have.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20250513_091507_Gmail.jpg" style="width: 1080px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/110256i3632F1931F551D8F/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20250513_091507_Gmail.jpg" alt="Screenshot_20250513_091507_Gmail.jpg" /></span></P><P> </P> Sun, 18 May 2025 17:14:57 GMT https://helpforum.sky.com/t5/Sky-Mobile/Disputed-delivery/m-p/4988288#M249758 Malky5 2025-05-18T17:14:57Z https://helpforum.sky.com/t5/Sky-Mobile/Disputed-delivery/m-p/4988294#M249759 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4395359">@Malky5</a>&nbsp; I'm afraid you'll need to waitfor Sky to complete their investigations, there isn't much the community can do to help here.</P> Sun, 18 May 2025 17:25:26 GMT https://helpforum.sky.com/t5/Sky-Mobile/Disputed-delivery/m-p/4988294#M249759 GD1 2025-05-18T17:25:26Z https://helpforum.sky.com/t5/Sky-Mobile/Disputed-delivery/m-p/4988312#M249761 <P>You have contacted Sky about it?</P> Sun, 18 May 2025 17:46:43 GMT https://helpforum.sky.com/t5/Sky-Mobile/Disputed-delivery/m-p/4988312#M249761 PandJ2020 2025-05-18T17:46:43Z https://helpforum.sky.com/t5/Sky-Mobile/Disputed-delivery/m-p/4988318#M249762 <P>Yes, notified straight away, as soon as I received the confirmation text&nbsp;</P> Sun, 18 May 2025 17:49:51 GMT https://helpforum.sky.com/t5/Sky-Mobile/Disputed-delivery/m-p/4988318#M249762 Malky5 2025-05-18T17:49:51Z https://helpforum.sky.com/t5/Sky-Mobile/Disputed-delivery/m-p/4988330#M249763 <P>Investigations like this by Sky can take a number of weeks based on other similar&nbsp;cases posted on here in the past so as stated above you will need to give them time to complete it.</P> Sun, 18 May 2025 18:15:56 GMT https://helpforum.sky.com/t5/Sky-Mobile/Disputed-delivery/m-p/4988330#M249763 caesarome 2025-05-18T18:15:56Z