topic Re: Getting help from an agent in Sky Mobile

Getting help from an agent

Pixel9proxl — Sat, 17 May 2025 17:04:22 GMT

How can I get in touch with an agent?

Re: Getting help from an agent

PandJ2020 — Sat, 17 May 2025 17:06:42 GMT

@Pixel9proxl wrote:
How can I get in touch with an agent?

Call the number from Sky's help page.

Unless you want to describe the issue you're trying to resolve here...

Re: Getting help from an agent

Pixel9proxl — Sun, 18 May 2025 11:21:37 GMT

I just want to get a new device , as an additional number, but to pay upfront for the device 500£!

Re: Getting help from an agent

caesarome — Sun, 18 May 2025 11:25:56 GMT

@Pixel9proxl

Are you being asked to pay an upfront payment of £500, if so then this will be due credit check issues so if were to phone Sky the chances are they will also ask you for the same payment.

Re: Getting help from an agent

Pixel9proxl — Sun, 18 May 2025 12:28:24 GMT

No, they didn't ask for upfront, I want myself to pay upfront ,si the monthly payment will be lower....

Re: Getting help from an agent

caesarome — Sun, 18 May 2025 12:35:20 GMT

@Pixel9proxl

You can make a payment once you have the device or you might be able to make it at the same time of ordering but to do this you would need to call Sky.

Re: Getting help from an agent

PandJ2020 — Sun, 18 May 2025 13:26:21 GMT

@Pixel9proxl wrote:
No, they didn't ask for upfront, I want myself to pay upfront ,si the monthly payment will be lower....

I don't believe Sky offer this option. As the loan is 'interest free' there's nothing to be gained in making a larger initial payment.

You would be better keeping the upfront payment yourself.