topic Re: Mr in Sky Mobile

Mr

Lwoollard — Fri, 16 May 2025 20:27:30 GMT

Wondering if I owe you any money

Re: Mr

caesarome — Fri, 16 May 2025 20:29:08 GMT

Not us as we are customers here but if you have a payment method setup then if money is owed Sky will take it automatically from you each month from you.

Re: Mr

63johnw — Fri, 16 May 2025 20:29:10 GMT

Hi @Lwoollard you aren't talking to sky CS here, just fellow customers. Check your account to see the balance on your account.

Re: Mr

Lwoollard — Fri, 16 May 2025 20:30:35 GMT

It's saying I paid this month but I havnt made payment this month yet so bit confused

Re: Mr

caesarome — Fri, 16 May 2025 20:34:52 GMT

@Lwoollard

You shouldn't be or have to make a manual payment because Sky will take it from whatever payment method you have setup on your account so either a credit/debit card or a direct debit so it is taken directly from your bank account.

Re: Mr

PandJ2020 — Fri, 16 May 2025 20:35:26 GMT

@Lwoollard wrote:
It's saying I paid this month but I havnt made payment this month yet so bit confused

That status is a bit strange IMHO.

It often says 'overdue' prior to payment being required and 'paid' shortly before... (As they have started the bank collection process)

Re: Mr

Lwoollard — Fri, 16 May 2025 20:36:00 GMT

Yh I have a bank set up no payments been taken but it's saying on the app I owe no money for this month

Re: Mr

PandJ2020 — Fri, 16 May 2025 20:38:18 GMT

@Lwoollard wrote:
Yh I have a bank set up no payments been taken but it's saying on the app I owe no money for this month

It will probably leave on Monday or Tuesday given the weekend...

Re: Mr

caesarome — Fri, 16 May 2025 20:41:23 GMT

@Lwoollard wrote:

Yh I have a bank set up no payments been taken but it's saying on the app I owe no money for this month

It usually changes to being shown as being paid when it is in the process of being taken so as above, if you check your bank account on Monday or Tuesday you should see that the money has been taken by Sky.

Re: Mr

Lwoollard — Fri, 16 May 2025 20:42:10 GMT

Ok thank you appreciate your help