topic Re: Error when linking my sky account in Sky Mobile

Error when linking my sky account

TK15 — Thu, 15 May 2025 19:21:19 GMT

I have rang and they said they would link my sky Id with my mobile account. However when I attempt to link them, it says there is an error and to try again later. I can't access my bills, or data etc.

Re: Error when linking my sky account

caesarome — Thu, 15 May 2025 19:26:27 GMT

@TK15

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Error when linking my sky account

Tom-W19 — Fri, 16 May 2025 09:37:58 GMT

Thanks for escalating. We've sent an invite to @TK15.