topic Re: Reinstate mobile account in Sky Mobile

Reinstate mobile account

Roly1230 — Fri, 16 May 2025 08:44:43 GMT

My sky mobile account has been. Totally cut off. Can't receive or make calls still after paying bill in full. Why is this and how do I get in touch with sky if I can't ring out?

Re: Reinstate mobile account

caesarome — Fri, 16 May 2025 08:47:03 GMT

@Roly1230

Are you saying it has been restricted due to a bill being paid late or possible due to a fault on the network, if the later then does anything appear here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

Re: Reinstate mobile account

PandJ2020 — Fri, 16 May 2025 08:47:54 GMT

If it was restricted and you made payment today then you may have to wait until Monday for the payment to clear.

Try calling 150 - that may work.

Re: Reinstate mobile account

Roly1230 — Fri, 16 May 2025 08:48:52 GMT

Phone was cut off due to late payment but paid in full last night

Re: Reinstate mobile account

Roly1230 — Fri, 16 May 2025 08:51:00 GMT

It comes up not registered on network when I try to call 150 or any other number

Re: Reinstate mobile account

caesarome — Fri, 16 May 2025 08:53:45 GMT

@Roly1230

As well as paying the bill in full have you also set up your monthly payment method as this need to be done as well.

Re: Reinstate mobile account

Roly1230 — Fri, 16 May 2025 08:55:06 GMT

Yes I've done this

Re: Reinstate mobile account

PandJ2020 — Fri, 16 May 2025 08:56:08 GMT

Then you may have to wait until next week for the payment to clear.

...or call Sky from a different phone

Re: Reinstate mobile account

Roly1230 — Fri, 16 May 2025 08:58:28 GMT

Says my agreement has been cancelled and full balance is now due next month

Re: Reinstate mobile account

caesarome — Fri, 16 May 2025 08:59:27 GMT

How late were you in paying this bill ?

Re: Reinstate mobile account

Roly1230 — Fri, 16 May 2025 09:00:21 GMT

I was on a payment holiday. Then a month after that late

Re: Reinstate mobile account

PandJ2020 — Fri, 16 May 2025 09:07:50 GMT

@Roly1230 wrote:
Says my agreement has been cancelled and full balance is now due next month

Oh. They've cancelled the credit agreement due to breach.

Not sure there's alot you can do now.

Re: Reinstate mobile account

caesarome — Fri, 16 May 2025 09:08:54 GMT

@Roly1230

In that case you do need to find a way to contact them about this as they are known to cancel accounts if no payment has been made after 56 days but as you were on a payment holiday then that shouldn't have happened I would have thought.