topic Re: Phone Data working in Wif Range, Network not in Sky Mobile

Phone Data working in Wif Range, Network not

silyrics — Sat, 10 May 2025 09:48:51 GMT

It appears I have services for Data but not the Network. I am assuming the EE network that is being displayed in the Settings, is the previous supplier EE. Can someone recomment a route forward as I have no cell capabability presently.

Re: Phone Data working in Wif Range, Network not

63johnw — Sat, 10 May 2025 10:29:03 GMT

Hi @silyrics have you received, activated and inserted a sky sim in your phone ?

Re: Phone Data working in Wif Range, Network not

silyrics — Thu, 15 May 2025 17:41:56 GMT

Indeed I have been guided to replace the SIM bySky help desk. On finding that out I have removed, cleaned and reincerted and it works. The thing is, they are switching it off because they have saent another, which I am still waiting for a week later. So phone still crook and no replacement (Thanks for your feedback)

Re: Phone Data working in Wif Range, Network not

63johnw — Thu, 15 May 2025 17:44:34 GMT

Hi @silyrics they won't deactivate the sim unless you activate a new one so if it's working now then don't activate any new one that arrives.

Re: Phone Data working in Wif Range, Network not

caesarome — Thu, 15 May 2025 18:29:08 GMT

@silyrics

The sim you have at the moment should continue to work up to the point that you activate the replacement.

Re: Phone Data working in Wif Range, Network not

silyrics — Fri, 16 May 2025 05:52:04 GMT

Ok thanks, It is working temerarily as was the case for some time and then seems to drop the Sky connection after a period of time post reset network. I am more concerned about how long it is taking and what number to call to follow up?