https://helpforum.sky.com/t5/Sky-Mobile/Refund/m-p/4983463#M249412 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4390253">@Yasemin2</a>&nbsp;<BR />It sounds like you may have failed the required (enhanced) credit check(s). See this link for Skys guidance ~ <BR /><A href="https://www.sky.com/help/articles/credit-checks-sky-mobile" target="_blank">https://www.sky.com/help/articles/credit-checks-sky-mobile</A> <BR /><BR />Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to call Sky to chase it up.</P> Thu, 15 May 2025 11:35:10 GMT Daniel0210 2025-05-15T11:35:10Z https://helpforum.sky.com/t5/Sky-Mobile/Refund/m-p/4983459#M249410 <P>On April 28, my phone and sim card contract application was not accepted, but £36 was taken from my account. I haven't received this payment back yet.&nbsp;</P> Thu, 15 May 2025 11:25:18 GMT https://helpforum.sky.com/t5/Sky-Mobile/Refund/m-p/4983459#M249410 Yasemin2 2025-05-15T11:25:18Z https://helpforum.sky.com/t5/Sky-Mobile/Refund/m-p/4983463#M249412 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4390253">@Yasemin2</a>&nbsp;<BR />It sounds like you may have failed the required (enhanced) credit check(s). See this link for Skys guidance ~ <BR /><A href="https://www.sky.com/help/articles/credit-checks-sky-mobile" target="_blank">https://www.sky.com/help/articles/credit-checks-sky-mobile</A> <BR /><BR />Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to call Sky to chase it up.</P> Thu, 15 May 2025 11:35:10 GMT https://helpforum.sky.com/t5/Sky-Mobile/Refund/m-p/4983463#M249412 Daniel0210 2025-05-15T11:35:10Z