topic Re: No availability abroad in Sky Mobile

No availability abroad

Aimee1981 — Wed, 14 May 2025 16:56:51 GMT

I am totally furious, I'm on holiday alone, a solo traveller, I can't make any calls or use data, I spoke to someone yesterday who said they'll add 10gb of data on from piggy bank! I have elderly parents that I have to be able to contact, I have never had such awful service from a provider!!

Re: No availability abroad

Daniel0210 — Wed, 14 May 2025 17:07:26 GMT

@Aimee1981

Can you start by letting us know what country you're in?

Re: No availability abroad

Aimee1981 — Wed, 14 May 2025 17:13:48 GMT

I'm in tenerife

Re: No availability abroad

Aimee1981 — Wed, 14 May 2025 17:30:55 GMT

Am i going to get this resolved? I'm having to sit spending money to stay on wifi, this is ridiculous

Re: No availability abroad

63johnw — Wed, 14 May 2025 17:44:25 GMT

Hi @Aimee1981 have you enabled roaming and mobile data in your phone settings ? Have you set your monthly spend cap high enough to cover your stay ? Have you tried other local networks ? This isn't sky CS here, just customer helping customer and help isn't always instant.

Re: No availability abroad

Daniel0210 — Wed, 14 May 2025 17:44:31 GMT

@Aimee1981

Are you happy that you haven't reached any spend cap you've set? Can you try to link to any different networks you can find manually.