topic Re: Over charged by £38.30 in Sky Mobile

Over charged by £38.30

Debbie0730 — Tue, 13 May 2025 17:20:48 GMT

Hi,

I looked at my bill and its said I've been charged an extra £38.30 on top of my exsisting bill for my old i 14 that I've given back, why is this? When I've received an email saying there's nothing to pay??

Thanks

Kind regards

Debbie

Re: Over charged by £38.30

caesarome — Tue, 13 May 2025 17:22:54 GMT

@Debbie0730

When did you return this phone as the billing on it will not stop until it has been inspected by the company that handles the returns for Sky and that can take up to 3 weeks to happen so until then billing will continue against it.

Re: Over charged by £38.30

Debbie0730 — Tue, 13 May 2025 17:24:54 GMT

I sent it back a few weeks ago and had an email saying nothing to pay! Will I be refunded there? Also been over charged the last month but that's because they thought I was keeping the phone so I know I'll get that back!

Thanks for your reply!:)

Re: Over charged by £38.30

caesarome — Tue, 13 May 2025 17:27:46 GMT

You should be credited back any overpayment so keep an eye on your future bills once the phone has been inspected.