https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-phone/m-p/4981819#M249222 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4389064">@Stevebattle</a>&nbsp;</P> <P>If the device was sent back as part of a swap it's taking a few weeks for it to be processed at the warehouse, examined for faults and damage and then it's value ascertained.&nbsp;</P> Tue, 13 May 2025 10:01:58 GMT Daniel0210 2025-05-13T10:01:58Z https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-phone/m-p/4981812#M249221 <P>Hi, we sent our phone back a week ago and still not heard anything back whether I need to pay anything and if you have received the phone, thank you</P> Tue, 13 May 2025 09:49:39 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-phone/m-p/4981812#M249221 Stevebattle 2025-05-13T09:49:39Z https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-phone/m-p/4981819#M249222 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4389064">@Stevebattle</a>&nbsp;</P> <P>If the device was sent back as part of a swap it's taking a few weeks for it to be processed at the warehouse, examined for faults and damage and then it's value ascertained.&nbsp;</P> Tue, 13 May 2025 10:01:58 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-phone/m-p/4981819#M249222 Daniel0210 2025-05-13T10:01:58Z