topic Re: Can't buy a product - can't get to basket stage - error page in Sky Mobile

Can't buy a product - can't get to basket stage - error page

GKo1 — Tue, 13 May 2025 06:43:23 GMT

I've been trying to place an order on various devices and browsers but i cannot get to the checkout phase and keep getting an error page with a picture of The Last of Us saying Technical Error. Has anyone got any ideas?

Re: Can't buy a product - can't get to basket stage - error page

63johnw — Tue, 13 May 2025 06:46:12 GMT

Hi @GKo1 if it's not letting you place the order online then call sky on 150 from a sky sim and they will place the order and look at why you can't do it.

Re: Can't buy a product - can't get to basket stage - error page

muckornettles — Tue, 13 May 2025 07:18:17 GMT

me either.. tried on laptop and phone

Re: Can't buy a product - can't get to basket stage - error page

Daniel0210 — Tue, 13 May 2025 07:20:21 GMT

@muckornettles

Same advice applies.

If you don't have Sky Talk or another Sky mobile use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.