topic Account Restricted in Sky Mobile

Account Restricted

lisas — Tue, 13 May 2025 07:17:43 GMT

I have had a mobile account for a while and recently took out sky TV and broadband, as i wanted the TV& broadband to come out of different bank account to my mobile, i set up a seperate account and different email address. For some reason my mobile account is now resrtricted and i cant view my bills or anything. I called last week but nothing has changed and i still cant view any of my mobile account. Frustrating, as just want it sorting.

Re: Account Restricted

caesarome — Tue, 13 May 2025 08:30:35 GMT

@lisas

To be clear you are just seeing a restricted message when trying to view your mobile account as your mobile itself is working as normal ?

Re: Account Restricted

lisas — Tue, 13 May 2025 08:37:20 GMT

Hi, my mobile phone is fine, its when i view my account online or in the App , there is a 'account restricted' message,

Re: Account Restricted

caesarome — Tue, 13 May 2025 08:40:00 GMT

@lisas

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Account Restricted

Lisa-P1987 — Tue, 13 May 2025 09:18:07 GMT

Thanks for escalating this. We’ve sent lisas an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Account Restricted

Angiiie — Tue, 13 May 2025 10:02:39 GMT

This is not my account for my mobiles Can someone please let me know what is happening with my account. Thank you ANGELA HAYDON.

Re: Account Restricted

caesarome — Tue, 13 May 2025 10:15:53 GMT

@Angiiie

Csn you xsin a bit more what your issue is ?