topic Re: Piggy Bank Data didn't roll back in Sky Mobile

Piggy Bank Data didn't roll back

Anonymous — Sun, 11 May 2025 11:53:07 GMT

Good afternoon

I have been using my spare data that rolls into my Piggy Bank every month until this last month

This month on my billing date i was short on my piggy bank rewards

It appears not all ( if any )of my unused data was returned to me

Can some-one please help

I can't use whats app and i am not good on the phone ( hearing not good )

I therefore need to communicate by message or text if possible ( or e-mail )

Thank you for any advice you may be able to give

Re: Piggy Bank Data didn't roll back

caesarome — Sun, 11 May 2025 12:04:11 GMT

@Anonymous

Sometimes data can be delayed by a few days so if has been more than a couple of days you will need to find a way of contacting Sky so as you have hearing issues then it might be worth getting yourself registered with Sky's accessibility team as there are additional contact options that will be available to you once you have done this should you need them:

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

Re: Piggy Bank Data didn't roll back

63johnw — Sun, 11 May 2025 14:53:56 GMT

Hi @Anonymous as well as what has been posted by @caesarome data now expires 12 months after first rolled into your piggybank unless you roll it back to your sim so it could be some of your data has reached its expiration date.