topic Re: Upgrade in Sky Mobile

Upgrade

emma.chadwick — Thu, 08 May 2025 15:55:32 GMT

I just upgraded a phone I finished paying for in March. Can I keep the old phone eventhough it is sending a package to return. It's fully paid up.

Re: Upgrade

PandJ2020 — Thu, 08 May 2025 15:59:23 GMT

If it's fully paid for, then yes - it's yours.

Re: Upgrade

emma.chadwick — Thu, 08 May 2025 16:40:49 GMT

I thought so it just said on the confirmation email if it was for swap purposes or to get money off the new handset. So do I need to tell them I won't be returning anything.

Re: Upgrade

PandJ2020 — Thu, 08 May 2025 16:49:26 GMT

Normally the swap is to pay off the outstanding credit on the phone being returned.

If there's no credit outstanding then trading it in could be credited to your account but you don't have to... Call Sky on 150 if you want to confirm with them.