topic Re: No service coverage until 10th may in Sky Mobile

No service coverage until 10th may

Haysarge — Thu, 08 May 2025 11:34:57 GMT

Vodaphone are doing maintenance in our area until the 10th of May. Myself daughters and husband are all unable to use our phones outside of WiFi. Anyone else experienced this? Surely there must be a refund given for this period it's so frustrating!! Any help much appreciated

Re: No service coverage until 10th may

PandJ2020 — Thu, 08 May 2025 11:38:24 GMT

Can you enable WiFi calling?

Refunds are not given but Sky may consider a credit if you request it once the issue is resolved. (Call them on 150)

It's not unusual to have temporary outages for mast issues/maintenance. (No provider can guarantee 100% coverage all the time)

Re: No service coverage until 10th may

Daniel0210 — Thu, 08 May 2025 11:38:32 GMT

@Haysarge

If you mean they are carrying out maintenance on a nearby mast then there's no automatic compensation for a reduced service. Once it's fixed you could call Sky and ask nicely if they'd consider applying a credit to your Sky mobile account but they have no obligation to.