topic Re: Mobile credit in Sky Mobile

Mobile credit

Heather31 — Tue, 06 May 2025 17:25:06 GMT

My mobile bill is in credit how can I withdraw it back to my bank please

Re: Mobile credit

PandJ2020 — Tue, 06 May 2025 17:36:36 GMT

Why is it in credit?

Re: Mobile credit

Benji2305 — Wed, 07 May 2025 01:18:05 GMT

I am in the sams boat what can I do?

Re: Mobile credit

Daniel0210 — Wed, 07 May 2025 01:41:48 GMT

@Benji2305

Same question applies. Why is there a credit?

Re: Mobile credit

Heather31 — Wed, 07 May 2025 06:54:45 GMT

I payed my bill end of April then my bill still came out same day so I'm in credit a whole mobile payment

Re: Mobile credit

Daniel0210 — Wed, 07 May 2025 06:58:43 GMT

@Heather31 wrote:

I payed my bill end of April then my bill still came out same day so I'm in credit a whole mobile payment

@Heather31
So you made an unnecessary manual payment. If you have a continuous payment method set up you should never need to make a manual payment. The credit will appear on your account for the amount you have overpaid once the planned payment has been processed. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

Re: Mobile credit

Heather31 — Wed, 07 May 2025 16:23:31 GMT

Yes please it's now shown as credit

Re: Mobile credit

caesarome — Wed, 07 May 2025 16:26:27 GMT

@Heather31

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Mobile credit

Greenfingers001 — Wed, 07 May 2025 16:45:06 GMT

Thanks for escalating this. We’ve sent @Heather31 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.