topic Re: Unable to purchase a sky mobile in Sky Mobile

Unable to purchase a sky mobile

Leslie_ — Mon, 21 Apr 2025 10:39:16 GMT

I have been trying to purchase a new mobile/ plan via the sky mobile section of the website and everytime I get to the final stage of confirming the order, it goes to an error page saying there is a technical error on the sky side and to refresh the page - I do this but then it keeps happening.

Any ideas??

Re: Unable to purchase a sky mobile

Daniel0210 — Mon, 21 Apr 2025 10:42:14 GMT

@Leslie_

Give Sky a call and an agent can place the order for you.

Re: Unable to purchase a sky mobile

Sjdunne9 — Wed, 07 May 2025 14:23:52 GMT

I am having the exact same problem on both a browser and the app. Would rather not have to speak to someone to place an order

Re: Unable to purchase a sky mobile

PandJ2020 — Wed, 07 May 2025 14:25:22 GMT

@Sjdunne9 wrote:
Would rather not have to speak to someone to place an order

I'm afraid you'll have to call.

Re: Unable to purchase a sky mobile

Daniel0210 — Wed, 07 May 2025 14:25:41 GMT

@Sjdunne9

If clearing cache and changing browser don't work you'll have to call.