topic Re: Tablet not correct in Sky Mobile

Tablet not correct

Woodka2 — Wed, 07 May 2025 10:42:09 GMT

I have just received the tablet I requested from Sky but it is not the size I wanted, the one supplied in the new contract is Galaxy tab A9, I thought I hed ordered a 10 inch tablet. This A9 is not suitable for myy purpose, how do I return it to Sky. It is still boxed, unopened.

Re: Tablet not correct

GD1 — Wed, 07 May 2025 10:45:28 GMT

@Woodka2 You will need to call Sky before you return the device as they will need to start the returns process.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Tablet not correct

Daniel0210 — Wed, 07 May 2025 11:07:40 GMT

@Woodka2
As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.