topic Re: Account management in Sky Mobile

Account management

Rapidscooby — Sat, 03 May 2025 13:18:48 GMT

When I click on 'manage' on my sky mobile account it reverts me back to the phones page. It's been this way for about a year, I have deleted and reinstalled the MySky app, tried different devices, everything and nothing has worked. It shows as it is a linked account, but no mobile bill shown anywhere.
Thank you

Re: Account management

63johnw — Sat, 03 May 2025 13:32:41 GMT

Hi @Rapidscooby to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Re: Account management

Addie15 — Sat, 03 May 2025 13:39:40 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Rapidscooby.

Re: Account management

Rapidscooby — Sat, 03 May 2025 15:17:39 GMT

So after 53mins to the call centre and 7 different departments I'm no better off than when I started! Seems like easiest way is to cancel!

Re: Account management

Daniel0210 — Sat, 03 May 2025 15:19:54 GMT

@Rapidscooby

Your post has been escalated to the Messaging Team!

Re: Account management

caesarome — Sat, 03 May 2025 15:20:47 GMT

@Rapidscooby

As per the post above you have been sent a private message so what was the outcome of this ?

Re: Account management

Rapidscooby — Sat, 03 May 2025 19:17:37 GMT

They couldn't help, given number of call centre. Results of which are posted above!

🙁