topic Re: New Order in Sky Mobile

New Order

EllieR1 — Fri, 02 May 2025 10:05:54 GMT

My order has been cancelled for credit reasons, but this doesn't make sense. I have spoke to the credit company and it was previosuly because of the electoral role (because i have jsut come back from travelling) and I haven't been put on until 1st May 2025. Please can you advise why I am unable to purchase the phone, when i have a 994 credit score.

Re: New Order

Daniel0210 — Fri, 02 May 2025 10:10:05 GMT

@EllieR1

We can't assist you. If you’re not already aware the Sky Community is a customer led discussion forum where Sky customers are available to help other customers and you aren’t contacting Sky Customer Services.

Re: New Order

63johnw — Fri, 02 May 2025 12:43:20 GMT

Hi @EllieR1 at a guess it will be the electoral role thing stopping you as some systems will take a while to update and if you were only added yesterday then that could well be an issue.